Refund policy

RETURN & REFUND POLICY

Returns

We offer a 14-day return policy, which means you have 14 days from the date of receiving your order to request a return.

To be eligible for a return, the item must be unused and unworn and must be returned in the same condition in which you received it. The original shoe box, packaging, tags, and accessories must also be included.

Items that have been worn, used, washed, altered, damaged, or returned without their original packaging may not be eligible for a return.

How to Request a Return

To request a return, please contact us within 14 days of receiving your order through WhatsApp at 03136827747. Please provide your order number and the reason for the return.

Please do not send an item back without contacting us first and receiving return instructions from our team.

Return Shipping

For returns due to a change of mind, incorrect size selection, or any reason not caused by Zavior, the customer is responsible for the return shipping charges.

If you receive a defective, damaged, or incorrect item, Zavior will cover the return shipping costs. Please contact us as soon as possible after receiving the order and provide photographs or other relevant details so that we can assist you.

Inspection and Refunds

Once we receive your returned item, it will be inspected to ensure that it meets our return conditions.

If your return is approved, your refund will be processed through Easypaisa or JazzCash. You will be asked to provide the necessary account details for the refund.

For Cash on Delivery (COD) orders, the product amount will be refunded through Easypaisa or JazzCash after the returned item has been received and approved.

Refunds will be processed within 14 business days after the return has been approved.

Exchanges

If you wish to exchange your shoes for a different size, please contact us within 14 days of receiving your order. Exchanges are subject to product availability.

Non-Returnable Items

Items that have been worn, used, damaged, altered, or returned without their original packaging may not be eligible for return.

Zavior reserves the right to refuse a return if the item does not meet the conditions stated in this policy.